1. Introduction
Welcome to Cryptosquirrelz. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency services, including our coin/token, wallet, exchange platform, and related services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Identity Information: Full name, date of birth, government-issued ID numbers, passport information
- Contact Information: Email address, phone number, mailing address
- Financial Information: Bank account details, payment card information, transaction history
- Verification Documents: Photos of identification documents, proof of address, selfies for identity verification
- Blockchain Information: Wallet addresses, transaction hashes, transaction amounts, timestamps
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent on platform, click patterns
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience
- Location Data: Approximate location based on IP address
2.3 Blockchain Data
- All transactions on our blockchain network are public and permanently recorded
- Wallet addresses and transaction details are publicly visible on the blockchain
- We may analyze blockchain data for security, compliance, and service improvement purposes
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Provision
- Process cryptocurrency transactions and transfers
- Maintain and operate wallet services
- Provide customer support and technical assistance
- Enable trading and exchange services
3.2 Compliance and Security
- Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
- Verify user identity and prevent fraud
- Monitor suspicious activities and transactions
- Comply with legal obligations and regulatory requirements
3.3 Communication and Marketing
- Send transaction confirmations and account notifications
- Provide updates about our services and new features
- Send promotional materials (with your consent)
- Respond to inquiries and provide customer support
3.4 Analytics and Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics for business purposes
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
- Third-party service providers who assist in operating our Services
- Payment processors and financial institutions
- Identity verification and compliance service providers
- Cloud storage and hosting providers
4.2 Legal Requirements
- When required by law, regulation, or court order
- To comply with government requests or investigations
- To enforce our Terms of Service or other agreements
- To protect our rights, property, or safety, or that of our users
4.3 Business Transfers
- In connection with mergers, acquisitions, or sale of assets
- During business restructuring or bankruptcy proceedings
4.4 Consent
- When you have given explicit consent to share your information
- For purposes disclosed at the time of collection
5. Data Security
We implement robust security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Multi-Factor Authentication: Additional security layers for account access
- Cold Storage: Cryptocurrency assets stored in offline, secure environments
- Regular Security Audits: Ongoing assessment of security systems and procedures
- Access Controls: Limited access to personal information on a need-to-know basis
6. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Other appropriate safeguards as required by applicable law
7. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Meet tax and accounting requirements
Specific retention periods:
- Account Information: Retained while your account is active and for 7 years after closure
- Transaction Records: Retained for 10 years or as required by applicable law
- Marketing Communications: Until you unsubscribe or withdraw consent
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
8.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a structured, machine-readable format
8.2 Correction and Updates
- Request correction of inaccurate or incomplete information
- Update your account information at any time
8.3 Deletion
- Request deletion of your personal information (subject to legal obligations)
- Close your account and delete associated data
8.4 Restriction and Objection
- Restrict processing of your information in certain circumstances
- Object to processing based on legitimate interests
8.5 Marketing Communications
- Opt-out of promotional emails and marketing communications
- Manage communication preferences in your account settings
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate users and prevent fraud
- Analyze site usage and performance
- Provide personalized content and advertisements
You can manage cookie preferences through your browser settings, but this may affect functionality of our Services.
10. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
11. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete such information promptly.
12. Regional Privacy Rights
12.1 European Union (GDPR)
EU residents have additional rights under the General Data Protection Regulation, including:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making
12.2 California (CCPA)
California residents have rights under the California Consumer Privacy Act, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination
12.3 Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our Services after such modifications constitutes acceptance of the updated Privacy Policy.
14. Dispute Resolution
Any disputes arising from this Privacy Policy will be resolved through:
- Direct communication with our privacy team
- Mediation (if available in your jurisdiction)
- Binding arbitration or court proceedings as specified in our Terms of Service