Based on numerous online reviews, Hallenbeck Coin Gallery in Colorado Springs, CO, generally receives positive feedback from customers, although some negative experiences have been reported.
- Professionalism and expertise: Many reviewers highlight the knowledgeable and professional staff, particularly praising their expertise in grading and appraising coins. They are seen as a valuable resource for learning about and understanding numismatics.
- Fair and honest dealings: Customers appreciate the fair prices offered when buying and selling coins and precious metals, reporting that the business is honest and transparent in its dealings.
- Excellent customer service: Many describe the staff as friendly, helpful, and willing to answer questions without pressure to buy or sell. [One reviewer on Yelp says] they had an excellent experience and were treated fairly.
- Organized and efficient: The system in place for assisting customers is described as well-organized and efficient, leading to quick transactions.
- Good selection: The gallery is noted for its good selection of U.S. and foreign coins, currency, and precious metals.
- Inconsistent customer service: While many reviews praise the staff, some Google reviews mention that experiences can be inconsistent, with some employees being less helpful or friendly than others.
- Pricing disputes: [A few Yelp reviews describe] discrepancies between the offered prices and expectations, particularly for collections or graded coins. [One customer felt] they were offered significantly less than the estimated value of their coins.
- Shipping issues: [A Yelp review mentions] a negative experience with a delayed shipment and unhelpful customer service when trying to resolve the issue.
- Staff attitude: One Google review described some staff as having a “condescending attitude”.
- Limited browsing assistance: [A Yelp user noted] that browsing might not receive the same level of attention as buying, which could be frustrating for casual visitors.
[Hallenbeck Coin Gallery] enjoys a strong positive reputation for its professionalism, expertise, and fair dealings within the numismatic community . However, potential buyers or sellers should be aware of the possibility of inconsistent customer service and be prepared to discuss pricing expectations, particularly for collections or graded coins. They hold an A+ rating with the Better Business Bureau.
